Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 03926
VM0003926Membermember3926@example.test · +601110003926 · Preferred outlet: OPLUMO Outlet 17
App UserFamily
Consent Status
Opted Out
Points Balance
861
Current loyalty balance
Lifetime Spend
RM 1,077
Across 6 visits
Total Visits
6
Since 2026-04-20
Average Order Value
RM 166
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
82d
2026-07-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
861 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 17
Outlet purchase
2026-07-07 · Member activity · RM 124.50
App session
2026-06-25 · OPLUMO Outlet 17
Points credited
2026-06-13 · Member activity · RM 141.10
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 17
Outlet purchase
2026-05-20 · Member activity · RM 157.70
Points credited
2026-05-08 · OPLUMO Outlet 17
Outlet purchase
2026-04-26 · Member activity · RM 174.30