Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03920
VM0003920Membermember3920@example.test · +601110003920 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
406
Current loyalty balance
Lifetime Spend
RM 508
Across 4 visits
Total Visits
4
Since 2026-06-11
Average Order Value
RM 156
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
66d
2026-08-04
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
406 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 11
Outlet purchase
2026-07-23 · Member activity · RM 117.00
App session
2026-07-11 · OPLUMO Outlet 11
Points credited
2026-06-29 · Member activity · RM 132.60
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 11
Outlet purchase
2026-06-05 · Member activity · RM 148.20
Points credited
2026-05-24 · OPLUMO Outlet 11
Outlet purchase
2026-05-12 · Member activity · RM 163.80