Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 03902
VM0003902Membermember3902@example.test · +601110003902 · Preferred outlet: OPLUMO Outlet 10
App UserFamily
Consent Status
Opted In
Points Balance
525
Current loyalty balance
Lifetime Spend
RM 657
Across 7 visits
Total Visits
7
Since 2026-01-18
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
156d
2026-05-06
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
525 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 10
Outlet purchase
2026-04-24 · Member activity · RM 84.00
App session
2026-04-12 · OPLUMO Outlet 10
Points credited
2026-03-31 · Member activity · RM 95.20
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 10
Outlet purchase
2026-03-07 · Member activity · RM 106.40
Points credited
2026-02-23 · OPLUMO Outlet 10
Outlet purchase
2026-02-11 · Member activity · RM 117.60