Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03895
VM0003895Membermember3895@example.test · +601110003895 · Preferred outlet: OPLUMO Outlet 3
Birthday SoonLunch
Consent Status
Opted In
Points Balance
306
Current loyalty balance
Lifetime Spend
RM 383
Across 4 visits
Total Visits
4
Since 2026-02-20
Average Order Value
RM 124
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
177d
2026-04-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
306 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 3
Outlet purchase
2026-04-03 · Member activity · RM 93.00
App session
2026-03-22 · OPLUMO Outlet 3
Points credited
2026-03-10 · Member activity · RM 105.40
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 3
Outlet purchase
2026-02-14 · Member activity · RM 117.80
Points credited
2026-02-02 · OPLUMO Outlet 3
Outlet purchase
2026-01-21 · Member activity · RM 130.20