Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 03892
VM0003892Silvermember3892@example.test · +601110003892 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,144
Current loyalty balance
Lifetime Spend
RM 1,431
Across 37 visits
Total Visits
37
Since 2024-10-19
Average Order Value
RM 42
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
72d
2026-07-29
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,144 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 17
Outlet purchase
2026-07-17 · Member activity · RM 31.50
App session
2026-07-05 · OPLUMO Outlet 17
Points credited
2026-06-23 · Member activity · RM 35.70
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 17
Outlet purchase
2026-05-30 · Member activity · RM 39.90
Points credited
2026-05-18 · OPLUMO Outlet 17
Outlet purchase
2026-05-06 · Member activity · RM 44.10