Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 03878
VM0003878Goldmember3878@example.test · +601110003878 · Preferred outlet: OPLUMO Outlet 3
App UserFamily
Consent Status
Opted Out
Points Balance
3,264
Current loyalty balance
Lifetime Spend
RM 4,081
Across 22 visits
Total Visits
22
Since 2025-04-04
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,264 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 3
Outlet purchase
2026-04-05 · Member activity · RM 113.25
App session
2026-03-24 · OPLUMO Outlet 3
Points credited
2026-03-12 · Member activity · RM 128.35
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 3
Outlet purchase
2026-02-16 · Member activity · RM 143.45
Points credited
2026-02-04 · OPLUMO Outlet 3
Outlet purchase
2026-01-23 · Member activity · RM 158.55