Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03871
VM0003871Membermember3871@example.test · +601110003871 · Preferred outlet: OPLUMO Outlet 13
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
816
Current loyalty balance
Lifetime Spend
RM 1,021
Across 36 visits
Total Visits
36
Since 2024-08-03
Average Order Value
RM 30
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
167d
2026-04-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
816 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 13
Outlet purchase
2026-04-13 · Member activity · RM 22.50
App session
2026-04-01 · OPLUMO Outlet 13
Points credited
2026-03-20 · Member activity · RM 25.50
Win-back campaign delivered
2026-03-08 · OPLUMO Outlet 13
Outlet purchase
2026-02-24 · Member activity · RM 28.50
Points credited
2026-02-12 · OPLUMO Outlet 13
Outlet purchase
2026-01-31 · Member activity · RM 31.50