Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 03865
VM0003865Silvermember3865@example.test · +601110003865 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,406
Current loyalty balance
Lifetime Spend
RM 1,758
Across 12 visits
Total Visits
12
Since 2026-02-06
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,406 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 7
Outlet purchase
2026-08-11 · Member activity · RM 120.75
App session
2026-07-30 · OPLUMO Outlet 7
Points credited
2026-07-18 · Member activity · RM 136.85
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 7
Outlet purchase
2026-06-24 · Member activity · RM 152.95
Points credited
2026-06-12 · OPLUMO Outlet 7
Outlet purchase
2026-05-31 · Member activity · RM 169.05