Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 03856
VM0003856Silvermember3856@example.test · +601110003856 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted In
Points Balance
1,302
Current loyalty balance
Lifetime Spend
RM 1,628
Across 13 visits
Total Visits
13
Since 2025-10-13
Average Order Value
RM 126
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
145d
2026-05-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,302 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 15
Outlet purchase
2026-05-05 · Member activity · RM 94.50
App session
2026-04-23 · OPLUMO Outlet 15
Points credited
2026-04-11 · Member activity · RM 107.10
Win-back campaign delivered
2026-03-30 · OPLUMO Outlet 15
Outlet purchase
2026-03-18 · Member activity · RM 119.70
Points credited
2026-03-06 · OPLUMO Outlet 15
Outlet purchase
2026-02-22 · Member activity · RM 132.30