Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00385
VM0000385Silvermember385@example.test · +601110000385 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
1,791
Current loyalty balance
Lifetime Spend
RM 2,239
Across 29 visits
Total Visits
29
Since 2024-12-10
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
164d
2026-04-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,791 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 12
Outlet purchase
2026-04-16 · Member activity · RM 51.75
App session
2026-04-04 · OPLUMO Outlet 12
Points credited
2026-03-23 · Member activity · RM 58.65
Win-back campaign delivered
2026-03-11 · OPLUMO Outlet 12
Outlet purchase
2026-02-27 · Member activity · RM 65.55
Points credited
2026-02-15 · OPLUMO Outlet 12
Outlet purchase
2026-02-03 · Member activity · RM 72.45