Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03848
VM0003848Membermember3848@example.test · +601110003848 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted Out
Points Balance
304
Current loyalty balance
Lifetime Spend
RM 381
Across 16 visits
Total Visits
16
Since 2025-09-25
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
109d
2026-06-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
304 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 7
Outlet purchase
2026-06-10 · Member activity · RM 21.75
App session
2026-05-29 · OPLUMO Outlet 7
Points credited
2026-05-17 · Member activity · RM 24.65
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 7
Outlet purchase
2026-04-23 · Member activity · RM 27.55
Points credited
2026-04-11 · OPLUMO Outlet 7
Outlet purchase
2026-03-30 · Member activity · RM 30.45