Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 03845
VM0003845Silvermember3845@example.test · +601110003845 · Preferred outlet: OPLUMO Outlet 4
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,442
Current loyalty balance
Lifetime Spend
RM 1,803
Across 25 visits
Total Visits
25
Since 2025-05-08
Average Order Value
RM 67
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,442 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 4
Outlet purchase
2026-07-02 · Member activity · RM 50.25
App session
2026-06-20 · OPLUMO Outlet 4
Points credited
2026-06-08 · Member activity · RM 56.95
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 4
Outlet purchase
2026-05-15 · Member activity · RM 63.65
Points credited
2026-05-03 · OPLUMO Outlet 4
Outlet purchase
2026-04-21 · Member activity · RM 70.35