Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03800
VM0003800Goldmember3800@example.test · +601110003800 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted In
Points Balance
2,631
Current loyalty balance
Lifetime Spend
RM 3,289
Across 43 visits
Total Visits
43
Since 2024-03-20
Average Order Value
RM 80
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
177d
2026-04-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,631 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 10
Outlet purchase
2026-04-03 · Member activity · RM 60.00
App session
2026-03-22 · OPLUMO Outlet 10
Points credited
2026-03-10 · Member activity · RM 68.00
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 10
Outlet purchase
2026-02-14 · Member activity · RM 76.00
Points credited
2026-02-02 · OPLUMO Outlet 10
Outlet purchase
2026-01-21 · Member activity · RM 84.00