Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 03785
VM0003785Silvermember3785@example.test · +601110003785 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
2,081
Current loyalty balance
Lifetime Spend
RM 2,602
Across 24 visits
Total Visits
24
Since 2025-02-28
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
174d
2026-04-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,081 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 12
Outlet purchase
2026-04-06 · Member activity · RM 78.00
App session
2026-03-25 · OPLUMO Outlet 12
Points credited
2026-03-13 · Member activity · RM 88.40
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 12
Outlet purchase
2026-02-17 · Member activity · RM 98.80
Points credited
2026-02-05 · OPLUMO Outlet 12
Outlet purchase
2026-01-24 · Member activity · RM 109.20