Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 03784
VM0003784Goldmember3784@example.test · +601110003784 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
4,590
Current loyalty balance
Lifetime Spend
RM 5,738
Across 30 visits
Total Visits
30
Since 2025-01-03
Average Order Value
RM 165
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
122d
2026-06-09
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,590 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 11
Outlet purchase
2026-05-28 · Member activity · RM 123.75
App session
2026-05-16 · OPLUMO Outlet 11
Points credited
2026-05-04 · Member activity · RM 140.25
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 11
Outlet purchase
2026-04-10 · Member activity · RM 156.75
Points credited
2026-03-29 · OPLUMO Outlet 11
Outlet purchase
2026-03-17 · Member activity · RM 173.25