Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 03770
VM0003770Membermember3770@example.test · +601110003770 · Preferred outlet: OPLUMO Outlet 14
LunchNew Joiner
Consent Status
Opted In
Points Balance
813
Current loyalty balance
Lifetime Spend
RM 1,016
Across 38 visits
Total Visits
38
Since 2024-08-26
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
108d
2026-06-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
813 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 14
Outlet purchase
2026-06-11 · Member activity · RM 21.75
App session
2026-05-30 · OPLUMO Outlet 14
Points credited
2026-05-18 · Member activity · RM 24.65
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 14
Outlet purchase
2026-04-24 · Member activity · RM 27.55
Points credited
2026-04-12 · OPLUMO Outlet 14
Outlet purchase
2026-03-31 · Member activity · RM 30.45