Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00377
VM0000377Silvermember377@example.test · +601110000377 · Preferred outlet: OPLUMO Outlet 4
FamilyDelivery
Consent Status
Opted In
Points Balance
2,218
Current loyalty balance
Lifetime Spend
RM 2,773
Across 27 visits
Total Visits
27
Since 2025-04-18
Average Order Value
RM 133
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,218 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 4
Outlet purchase
2026-07-18 · Member activity · RM 99.75
App session
2026-07-06 · OPLUMO Outlet 4
Points credited
2026-06-24 · Member activity · RM 113.05
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 4
Outlet purchase
2026-05-31 · Member activity · RM 126.35
Points credited
2026-05-19 · OPLUMO Outlet 4
Outlet purchase
2026-05-07 · Member activity · RM 139.65