Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00373
VM0000373Goldmember373@example.test · +601110000373 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,092
Current loyalty balance
Lifetime Spend
RM 3,866
Across 39 visits
Total Visits
39
Since 2024-09-26
Average Order Value
RM 111
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
59d
2026-08-11
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,092 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-11 · OPLUMO Outlet 17
Outlet purchase
2026-07-30 · Member activity · RM 83.25
App session
2026-07-18 · OPLUMO Outlet 17
Points credited
2026-07-06 · Member activity · RM 94.35
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 17
Outlet purchase
2026-06-12 · Member activity · RM 105.45
Points credited
2026-05-31 · OPLUMO Outlet 17
Outlet purchase
2026-05-19 · Member activity · RM 116.55