Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 00370
VM0000370Goldmember370@example.test · +601110000370 · Preferred outlet: OPLUMO Outlet 14
LunchNew Joiner
Consent Status
Opted In
Points Balance
3,226
Current loyalty balance
Lifetime Spend
RM 4,033
Across 28 visits
Total Visits
28
Since 2025-04-23
Average Order Value
RM 150
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
48d
2026-08-22
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,226 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 14
Outlet purchase
2026-08-10 · Member activity · RM 112.50
App session
2026-07-29 · OPLUMO Outlet 14
Points credited
2026-07-17 · Member activity · RM 127.50
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 14
Outlet purchase
2026-06-23 · Member activity · RM 142.50
Points credited
2026-06-11 · OPLUMO Outlet 14
Outlet purchase
2026-05-30 · Member activity · RM 157.50