Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 03697
VM0003697Platinummember3697@example.test · +601110003697 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
4,800
Current loyalty balance
Lifetime Spend
RM 6,001
Across 36 visits
Total Visits
36
Since 2024-09-27
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
112d
2026-06-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
4,800 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 9
Outlet purchase
2026-06-07 · Member activity · RM 118.50
App session
2026-05-26 · OPLUMO Outlet 9
Points credited
2026-05-14 · Member activity · RM 134.30
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 9
Outlet purchase
2026-04-20 · Member activity · RM 150.10
Points credited
2026-04-08 · OPLUMO Outlet 9
Outlet purchase
2026-03-27 · Member activity · RM 165.90