Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03680
VM0003680Silvermember3680@example.test · +601110003680 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
1,126
Current loyalty balance
Lifetime Spend
RM 1,408
Across 12 visits
Total Visits
12
Since 2026-01-01
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
83d
2026-07-18
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,126 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 9
Outlet purchase
2026-07-06 · Member activity · RM 89.25
App session
2026-06-24 · OPLUMO Outlet 9
Points credited
2026-06-12 · Member activity · RM 101.15
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 9
Outlet purchase
2026-05-19 · Member activity · RM 113.05
Points credited
2026-05-07 · OPLUMO Outlet 9
Outlet purchase
2026-04-25 · Member activity · RM 124.95