Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03656
VM0003656Goldmember3656@example.test · +601110003656 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
3,024
Current loyalty balance
Lifetime Spend
RM 3,781
Across 36 visits
Total Visits
36
Since 2024-11-07
Average Order Value
RM 102
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,024 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 2
Outlet purchase
2026-07-18 · Member activity · RM 76.50
App session
2026-07-06 · OPLUMO Outlet 2
Points credited
2026-06-24 · Member activity · RM 86.70
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 2
Outlet purchase
2026-05-31 · Member activity · RM 96.90
Points credited
2026-05-19 · OPLUMO Outlet 2
Outlet purchase
2026-05-07 · Member activity · RM 107.10