Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00365
VM0000365Goldmember365@example.test · +601110000365 · Preferred outlet: OPLUMO Outlet 9
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,488
Current loyalty balance
Lifetime Spend
RM 3,110
Across 23 visits
Total Visits
23
Since 2025-07-08
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,488 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 9
Outlet purchase
2026-07-27 · Member activity · RM 101.25
App session
2026-07-15 · OPLUMO Outlet 9
Points credited
2026-07-03 · Member activity · RM 114.75
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 9
Outlet purchase
2026-06-09 · Member activity · RM 128.25
Points credited
2026-05-28 · OPLUMO Outlet 9
Outlet purchase
2026-05-16 · Member activity · RM 141.75