Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03632
VM0003632Membermember3632@example.test · +601110003632 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
872
Current loyalty balance
Lifetime Spend
RM 1,091
Across 23 visits
Total Visits
23
Since 2025-07-10
Average Order Value
RM 61
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
60d
2026-08-10
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
872 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-10 · OPLUMO Outlet 12
Outlet purchase
2026-07-29 · Member activity · RM 45.75
App session
2026-07-17 · OPLUMO Outlet 12
Points credited
2026-07-05 · Member activity · RM 51.85
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 12
Outlet purchase
2026-06-11 · Member activity · RM 57.95
Points credited
2026-05-30 · OPLUMO Outlet 12
Outlet purchase
2026-05-18 · Member activity · RM 64.05