Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 00363
VM0000363Membermember363@example.test · +601110000363 · Preferred outlet: OPLUMO Outlet 7
WeekendApp User
Consent Status
Opted In
Points Balance
389
Current loyalty balance
Lifetime Spend
RM 487
Across 6 visits
Total Visits
6
Since 2026-05-21
Average Order Value
RM 76
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
389 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 7
Outlet purchase
2026-08-07 · Member activity · RM 57.00
App session
2026-07-26 · OPLUMO Outlet 7
Points credited
2026-07-14 · Member activity · RM 64.60
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 7
Outlet purchase
2026-06-20 · Member activity · RM 72.20
Points credited
2026-06-08 · OPLUMO Outlet 7
Outlet purchase
2026-05-27 · Member activity · RM 79.80