Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 03628
VM0003628Silvermember3628@example.test · +601110003628 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,519
Current loyalty balance
Lifetime Spend
RM 1,899
Across 16 visits
Total Visits
16
Since 2025-11-27
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,519 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 8
Outlet purchase
2026-08-12 · Member activity · RM 96.75
App session
2026-07-31 · OPLUMO Outlet 8
Points credited
2026-07-19 · Member activity · RM 109.65
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 8
Outlet purchase
2026-06-25 · Member activity · RM 122.55
Points credited
2026-06-13 · OPLUMO Outlet 8
Outlet purchase
2026-06-01 · Member activity · RM 135.45