Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00362
VM0000362Goldmember362@example.test · +601110000362 · Preferred outlet: OPLUMO Outlet 6
LunchNew Joiner
Consent Status
Opted Out
Points Balance
3,093
Current loyalty balance
Lifetime Spend
RM 3,867
Across 24 visits
Total Visits
24
Since 2025-07-01
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
51d
2026-08-19
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,093 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 6
Outlet purchase
2026-08-07 · Member activity · RM 117.75
App session
2026-07-26 · OPLUMO Outlet 6
Points credited
2026-07-14 · Member activity · RM 133.45
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 6
Outlet purchase
2026-06-20 · Member activity · RM 149.15
Points credited
2026-06-08 · OPLUMO Outlet 6
Outlet purchase
2026-05-27 · Member activity · RM 164.85