Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 03617
VM0003617Membermember3617@example.test · +601110003617 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted In
Points Balance
548
Current loyalty balance
Lifetime Spend
RM 686
Across 8 visits
Total Visits
8
Since 2026-04-05
Average Order Value
RM 79
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
61d
2026-08-09
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
548 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 14
Outlet purchase
2026-07-28 · Member activity · RM 59.25
App session
2026-07-16 · OPLUMO Outlet 14
Points credited
2026-07-04 · Member activity · RM 67.15
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 14
Outlet purchase
2026-06-10 · Member activity · RM 75.05
Points credited
2026-05-29 · OPLUMO Outlet 14
Outlet purchase
2026-05-17 · Member activity · RM 82.95