Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03596
VM0003596Goldmember3596@example.test · +601110003596 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,146
Current loyalty balance
Lifetime Spend
RM 3,933
Across 20 visits
Total Visits
20
Since 2025-10-16
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
16d
2026-09-23
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,146 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-23 · OPLUMO Outlet 10
Outlet purchase
2026-09-11 · Member activity · RM 129.75
App session
2026-08-30 · OPLUMO Outlet 10
Points credited
2026-08-18 · Member activity · RM 147.05
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 10
Outlet purchase
2026-07-25 · Member activity · RM 164.35
Points credited
2026-07-13 · OPLUMO Outlet 10
Outlet purchase
2026-07-01 · Member activity · RM 181.65