Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03595
VM0003595Goldmember3595@example.test · +601110003595 · Preferred outlet: OPLUMO Outlet 9
WeekendApp User
Consent Status
Opted In
Points Balance
2,683
Current loyalty balance
Lifetime Spend
RM 3,355
Across 31 visits
Total Visits
31
Since 2025-02-14
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,683 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 9
Outlet purchase
2026-07-27 · Member activity · RM 97.50
App session
2026-07-15 · OPLUMO Outlet 9
Points credited
2026-07-03 · Member activity · RM 110.50
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 9
Outlet purchase
2026-06-09 · Member activity · RM 123.50
Points credited
2026-05-28 · OPLUMO Outlet 9
Outlet purchase
2026-05-16 · Member activity · RM 136.50