Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03572
VM0003572Silvermember3572@example.test · +601110003572 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,722
Current loyalty balance
Lifetime Spend
RM 2,153
Across 17 visits
Total Visits
17
Since 2025-07-14
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
164d
2026-04-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,722 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 3
Outlet purchase
2026-04-16 · Member activity · RM 89.25
App session
2026-04-04 · OPLUMO Outlet 3
Points credited
2026-03-23 · Member activity · RM 101.15
Win-back campaign delivered
2026-03-11 · OPLUMO Outlet 3
Outlet purchase
2026-02-27 · Member activity · RM 113.05
Points credited
2026-02-15 · OPLUMO Outlet 3
Outlet purchase
2026-02-03 · Member activity · RM 124.95