Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 03565
VM0003565Silvermember3565@example.test · +601110003565 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,250
Current loyalty balance
Lifetime Spend
RM 1,563
Across 14 visits
Total Visits
14
Since 2025-08-26
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,250 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 13
Outlet purchase
2026-04-05 · Member activity · RM 71.25
App session
2026-03-24 · OPLUMO Outlet 13
Points credited
2026-03-12 · Member activity · RM 80.75
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 13
Outlet purchase
2026-02-16 · Member activity · RM 90.25
Points credited
2026-02-04 · OPLUMO Outlet 13
Outlet purchase
2026-01-23 · Member activity · RM 99.75