Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03560
VM0003560Silvermember3560@example.test · +601110003560 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
1,762
Current loyalty balance
Lifetime Spend
RM 2,203
Across 16 visits
Total Visits
16
Since 2025-10-07
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
97d
2026-07-04
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,762 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 8
Outlet purchase
2026-06-22 · Member activity · RM 92.25
App session
2026-06-10 · OPLUMO Outlet 8
Points credited
2026-05-29 · Member activity · RM 104.55
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 8
Outlet purchase
2026-05-05 · Member activity · RM 116.85
Points credited
2026-04-23 · OPLUMO Outlet 8
Outlet purchase
2026-04-11 · Member activity · RM 129.15