Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 03545
VM0003545Silvermember3545@example.test · +601110003545 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
974
Current loyalty balance
Lifetime Spend
RM 1,218
Across 32 visits
Total Visits
32
Since 2024-11-11
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
139d
2026-05-23
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
974 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 10
Outlet purchase
2026-05-11 · Member activity · RM 26.25
App session
2026-04-29 · OPLUMO Outlet 10
Points credited
2026-04-17 · Member activity · RM 29.75
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 10
Outlet purchase
2026-03-24 · Member activity · RM 33.25
Points credited
2026-03-12 · OPLUMO Outlet 10
Outlet purchase
2026-02-28 · Member activity · RM 36.75