Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00353
VM0000353Silvermember353@example.test · +601110000353 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted In
Points Balance
1,585
Current loyalty balance
Lifetime Spend
RM 1,982
Across 27 visits
Total Visits
27
Since 2025-01-28
Average Order Value
RM 75
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
151d
2026-05-11
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,585 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 14
Outlet purchase
2026-04-29 · Member activity · RM 56.25
App session
2026-04-17 · OPLUMO Outlet 14
Points credited
2026-04-05 · Member activity · RM 63.75
Win-back campaign delivered
2026-03-24 · OPLUMO Outlet 14
Outlet purchase
2026-03-12 · Member activity · RM 71.25
Points credited
2026-02-28 · OPLUMO Outlet 14
Outlet purchase
2026-02-16 · Member activity · RM 78.75