Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00350
VM0000350Silvermember350@example.test · +601110000350 · Preferred outlet: OPLUMO Outlet 11
App UserFamily
Consent Status
Opted In
Points Balance
1,195
Current loyalty balance
Lifetime Spend
RM 1,494
Across 11 visits
Total Visits
11
Since 2026-03-28
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
15d
2026-09-24
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,195 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-24 · OPLUMO Outlet 11
Outlet purchase
2026-09-12 · Member activity · RM 90.75
App session
2026-08-31 · OPLUMO Outlet 11
Points credited
2026-08-19 · Member activity · RM 102.85
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 11
Outlet purchase
2026-07-26 · Member activity · RM 114.95
Points credited
2026-07-14 · OPLUMO Outlet 11
Outlet purchase
2026-07-02 · Member activity · RM 127.05