Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 00035
VM0000035Silvermember35@example.test · +601110000035 · Preferred outlet: OPLUMO Outlet 2
WeekendApp User
Consent Status
Opted In
Points Balance
1,201
Current loyalty balance
Lifetime Spend
RM 1,502
Across 23 visits
Total Visits
23
Since 2025-07-20
Average Order Value
RM 84
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
50d
2026-08-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,201 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-20 · OPLUMO Outlet 2
Outlet purchase
2026-08-08 · Member activity · RM 63.00
App session
2026-07-27 · OPLUMO Outlet 2
Points credited
2026-07-15 · Member activity · RM 71.40
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 2
Outlet purchase
2026-06-21 · Member activity · RM 79.80
Points credited
2026-06-09 · OPLUMO Outlet 2
Outlet purchase
2026-05-28 · Member activity · RM 88.20