Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00349
VM0000349Silvermember349@example.test · +601110000349 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,929
Current loyalty balance
Lifetime Spend
RM 2,412
Across 36 visits
Total Visits
36
Since 2024-11-29
Average Order Value
RM 67
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,929 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 10
Outlet purchase
2026-08-09 · Member activity · RM 50.25
App session
2026-07-28 · OPLUMO Outlet 10
Points credited
2026-07-16 · Member activity · RM 56.95
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 10
Outlet purchase
2026-06-22 · Member activity · RM 63.65
Points credited
2026-06-10 · OPLUMO Outlet 10
Outlet purchase
2026-05-29 · Member activity · RM 70.35