Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 03485
VM0003485Goldmember3485@example.test · +601110003485 · Preferred outlet: OPLUMO Outlet 1
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,595
Current loyalty balance
Lifetime Spend
RM 3,244
Across 43 visits
Total Visits
43
Since 2024-03-24
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
173d
2026-04-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,595 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-19 · OPLUMO Outlet 1
Outlet purchase
2026-04-07 · Member activity · RM 47.25
App session
2026-03-26 · OPLUMO Outlet 1
Points credited
2026-03-14 · Member activity · RM 53.55
Win-back campaign delivered
2026-03-02 · OPLUMO Outlet 1
Outlet purchase
2026-02-18 · Member activity · RM 59.85
Points credited
2026-02-06 · OPLUMO Outlet 1
Outlet purchase
2026-01-25 · Member activity · RM 66.15