Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 03481
VM0003481Goldmember3481@example.test · +601110003481 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted Out
Points Balance
3,691
Current loyalty balance
Lifetime Spend
RM 4,614
Across 27 visits
Total Visits
27
Since 2025-02-02
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
146d
2026-05-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,691 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 14
Outlet purchase
2026-05-04 · Member activity · RM 126.75
App session
2026-04-22 · OPLUMO Outlet 14
Points credited
2026-04-10 · Member activity · RM 143.65
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 14
Outlet purchase
2026-03-17 · Member activity · RM 160.55
Points credited
2026-03-05 · OPLUMO Outlet 14
Outlet purchase
2026-02-21 · Member activity · RM 177.45