Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 03470
VM0003470Goldmember3470@example.test · +601110003470 · Preferred outlet: OPLUMO Outlet 3
App UserFamily
Consent Status
Opted In
Points Balance
3,494
Current loyalty balance
Lifetime Spend
RM 4,368
Across 31 visits
Total Visits
31
Since 2025-01-13
Average Order Value
RM 116
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
94d
2026-07-07
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,494 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 3
Outlet purchase
2026-06-25 · Member activity · RM 87.00
App session
2026-06-13 · OPLUMO Outlet 3
Points credited
2026-06-01 · Member activity · RM 98.60
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 3
Outlet purchase
2026-05-08 · Member activity · RM 110.20
Points credited
2026-04-26 · OPLUMO Outlet 3
Outlet purchase
2026-04-14 · Member activity · RM 121.80