Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 03469
VM0003469Goldmember3469@example.test · +601110003469 · Preferred outlet: OPLUMO Outlet 2
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
2,541
Current loyalty balance
Lifetime Spend
RM 3,177
Across 43 visits
Total Visits
43
Since 2024-06-17
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
88d
2026-07-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,541 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-13 · OPLUMO Outlet 2
Outlet purchase
2026-07-01 · Member activity · RM 51.00
App session
2026-06-19 · OPLUMO Outlet 2
Points credited
2026-06-07 · Member activity · RM 57.80
Win-back campaign delivered
2026-05-26 · OPLUMO Outlet 2
Outlet purchase
2026-05-14 · Member activity · RM 64.60
Points credited
2026-05-02 · OPLUMO Outlet 2
Outlet purchase
2026-04-20 · Member activity · RM 71.40