Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 03458
VM0003458Goldmember3458@example.test · +601110003458 · Preferred outlet: OPLUMO Outlet 8
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,691
Current loyalty balance
Lifetime Spend
RM 3,365
Across 22 visits
Total Visits
22
Since 2025-05-28
Average Order Value
RM 172
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
121d
2026-06-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,691 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 8
Outlet purchase
2026-05-29 · Member activity · RM 129.00
App session
2026-05-17 · OPLUMO Outlet 8
Points credited
2026-05-05 · Member activity · RM 146.20
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 8
Outlet purchase
2026-04-11 · Member activity · RM 163.40
Points credited
2026-03-30 · OPLUMO Outlet 8
Outlet purchase
2026-03-18 · Member activity · RM 180.60