Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03452
VM0003452Membermember3452@example.test · +601110003452 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
601
Current loyalty balance
Lifetime Spend
RM 752
Across 9 visits
Total Visits
9
Since 2025-12-01
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
168d
2026-04-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
601 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 2
Outlet purchase
2026-04-12 · Member activity · RM 70.50
App session
2026-03-31 · OPLUMO Outlet 2
Points credited
2026-03-19 · Member activity · RM 79.90
Win-back campaign delivered
2026-03-07 · OPLUMO Outlet 2
Outlet purchase
2026-02-23 · Member activity · RM 89.30
Points credited
2026-02-11 · OPLUMO Outlet 2
Outlet purchase
2026-01-30 · Member activity · RM 98.70