Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 03445
VM0003445Goldmember3445@example.test · +601110003445 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,848
Current loyalty balance
Lifetime Spend
RM 3,561
Across 44 visits
Total Visits
44
Since 2024-06-17
Average Order Value
RM 84
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
70d
2026-07-31
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,848 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 12
Outlet purchase
2026-07-19 · Member activity · RM 63.00
App session
2026-07-07 · OPLUMO Outlet 12
Points credited
2026-06-25 · Member activity · RM 71.40
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 12
Outlet purchase
2026-06-01 · Member activity · RM 79.80
Points credited
2026-05-20 · OPLUMO Outlet 12
Outlet purchase
2026-05-08 · Member activity · RM 88.20