Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 03440
VM0003440Goldmember3440@example.test · +601110003440 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted In
Points Balance
3,677
Current loyalty balance
Lifetime Spend
RM 4,597
Across 40 visits
Total Visits
40
Since 2024-09-21
Average Order Value
RM 110
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,677 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 7
Outlet purchase
2026-08-12 · Member activity · RM 82.50
App session
2026-07-31 · OPLUMO Outlet 7
Points credited
2026-07-19 · Member activity · RM 93.50
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 7
Outlet purchase
2026-06-25 · Member activity · RM 104.50
Points credited
2026-06-13 · OPLUMO Outlet 7
Outlet purchase
2026-06-01 · Member activity · RM 115.50