Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00344
VM0000344Silvermember344@example.test · +601110000344 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,122
Current loyalty balance
Lifetime Spend
RM 2,653
Across 24 visits
Total Visits
24
Since 2025-05-07
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
106d
2026-06-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,122 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 5
Outlet purchase
2026-06-13 · Member activity · RM 108.75
App session
2026-06-01 · OPLUMO Outlet 5
Points credited
2026-05-20 · Member activity · RM 123.25
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 5
Outlet purchase
2026-04-26 · Member activity · RM 137.75
Points credited
2026-04-14 · OPLUMO Outlet 5
Outlet purchase
2026-04-02 · Member activity · RM 152.25