Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03415
VM0003415Silvermember3415@example.test · +601110003415 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,474
Current loyalty balance
Lifetime Spend
RM 1,843
Across 26 visits
Total Visits
26
Since 2025-02-28
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
138d
2026-05-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,474 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 16
Outlet purchase
2026-05-12 · Member activity · RM 65.25
App session
2026-04-30 · OPLUMO Outlet 16
Points credited
2026-04-18 · Member activity · RM 73.95
Win-back campaign delivered
2026-04-06 · OPLUMO Outlet 16
Outlet purchase
2026-03-25 · Member activity · RM 82.65
Points credited
2026-03-13 · OPLUMO Outlet 16
Outlet purchase
2026-03-01 · Member activity · RM 91.35