Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D0
Daniel 03402
VM0003402Membermember3402@example.test · +601110003402 · Preferred outlet: OPLUMO Outlet 3
LunchNew Joiner
Consent Status
Opted In
Points Balance
489
Current loyalty balance
Lifetime Spend
RM 612
Across 10 visits
Total Visits
10
Since 2026-03-07
Average Order Value
RM 58
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
54d
2026-08-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
489 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 3
Outlet purchase
2026-08-04 · Member activity · RM 43.50
App session
2026-07-23 · OPLUMO Outlet 3
Points credited
2026-07-11 · Member activity · RM 49.30
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 3
Outlet purchase
2026-06-17 · Member activity · RM 55.10
Points credited
2026-06-05 · OPLUMO Outlet 3
Outlet purchase
2026-05-24 · Member activity · RM 60.90