Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 03400
VM0003400Silvermember3400@example.test · +601110003400 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
1,827
Current loyalty balance
Lifetime Spend
RM 2,284
Across 23 visits
Total Visits
23
Since 2025-06-04
Average Order Value
RM 120
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
96d
2026-07-05
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,827 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 1
Outlet purchase
2026-06-23 · Member activity · RM 90.00
App session
2026-06-11 · OPLUMO Outlet 1
Points credited
2026-05-30 · Member activity · RM 102.00
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 1
Outlet purchase
2026-05-06 · Member activity · RM 114.00
Points credited
2026-04-24 · OPLUMO Outlet 1
Outlet purchase
2026-04-12 · Member activity · RM 126.00